Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator, Oring Ltd., doing business as Twin Casino, regarding your use of the website located at twin-nz.com. By registering an account or accessing the services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms constitute a legally binding agreement between you and the Operator. Please read them carefully before using the services. These Terms are effective as of November 6, 2025.

Definitions

To ensure clarity and prevent ambiguity throughout this agreement, the following terms shall have the specific meanings ascribed to them below:

"Operator" or "We/Us/Our": Refers to Oring Ltd., the entity managing the operations of Twin Casino on the domain twin-nz.com.
"User", "Player", or "You": Refers to the individual who registers an account and utilizes the services provided on the website.
"Account": The unique user profile created by you to access the gaming services, manage funds, and participate in promotions.
"Website": Refers to twin-nz.com and any related mobile applications or subdomains operated by us.
"Bet" or "Wager": The financial stake placed by a Player on the outcome of a game or event offered on the Website.
"Bonus": Promotional funds, free spins, or other incentives granted to the Player, subject to specific wagering requirements and terms.
"Service": Collectively refers to all games, payment processing, customer support, and other functionalities provided via the Website.
"Prohibited Jurisdiction": Any country or region where online gambling is illegal or where the Operator does not offer services. While we accept players from New Zealand, it is your responsibility to ensure legal compliance in your specific location.

Account Registration

To access the full range of services offered by Twin Casino, including real-money gameplay, you are required to register a personal account. By creating an account, you warrant that you are not prohibited from gambling by any local laws and that you meet the eligibility criteria.

Eligibility and Verification

Age Requirement: You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher, to register and play. We strictly prohibit underage gambling.
Verification (KYC): Upon registration or prior to your first withdrawal, we mandate a "Know Your Customer" (KYC) procedure. You must provide accurate personal documentation, including but not limited to a valid government-issued ID (passport or driver's license), proof of address (utility bill or bank statement dated within the last 3 months), and proof of ownership for payment methods used.
One Account Policy: You are permitted to open only one account per person, household, IP address, and device. Duplicate accounts will be closed, and any associated winnings or bonuses may be confiscated.

User Obligations

Accuracy of Data: You agree to provide true, accurate, and complete information during registration and to keep this information up to date.
Security: You are solely responsible for maintaining the confidentiality of your login credentials (username and password). Any actions taken under your account will be treated as though they were taken by you. You must notify Customer Support immediately if you suspect unauthorized access.

Betting & Gameplay Rules

Participation in games at Twin Casino is subject to specific rules designed to ensure fair play and the integrity of our platform. By placing a bet, you agree to the rules applicable to the specific game played.

Wagering Mechanics

Placement and Acceptance: A bet is only valid once it is accepted by our servers. We reserve the right to refuse or limit any bet at our sole discretion prior to the start of a game event.
Limits: Minimum and maximum betting limits apply to all games and may vary depending on the game type and your VIP level. These limits are clearly displayed within the game interface.
Cancellation: Once a bet is confirmed, it cannot be cancelled or changed by the Player. However, we reserve the right to void bets in cases of obvious technical errors ("glitches"), suspicion of fraud, or if the game outcome has been manipulated.

Conduct and Fair Play

Live Casino & Chat: When participating in Live Casino games or using chat functions, you must behave courteously. Abusive language, harassment of dealers or other players, hate speech, and promotional spam are strictly prohibited and may result in account suspension.
Prohibited Practices: The use of software-assisted methods (AI, bots), strategies designed to exploit software errors, or collusion with other players is forbidden. If such activity is detected, we reserve the right to confiscate winnings and permanently close your account.

Bonus Terms

Bonuses and promotions are offered at the discretion of Twin Casino to enhance your gaming experience. All bonuses are subject to these Terms and any specific promotional terms listed on the offer page.

Activation and Wagering

Wagering Requirements: Unless stated otherwise, bonus funds are subject to wagering requirements (e.g., 35x or 40x the bonus amount) before they can be converted into withdrawable cash. Detailed requirements are specified in the specific promotion's terms.
Timeframes: Bonuses generally have an expiration date (e.g., 30 days for deposit bonuses, 7 days for free spins). If the wagering requirements are not met within this period, the bonus and any associated winnings will be forfeited.
Game Contributions: Not all games contribute equally to wagering requirements. Slots usually contribute 100%, while table games and live casino games may contribute significantly less (e.g., 10% or 0%). Please review the specific bonus rules for contribution percentages.

Restrictions

Max Bet Rule: While playing with an active bonus, there is a maximum bet limit per spin/round (often NZD 5 or equivalent). Exceeding this limit may result in the forfeiture of the bonus and winnings.
Prohibited Actions: Delaying game rounds (e.g., saving free spins features) until after the wagering requirement has been met is prohibited. We reserve the right to review transaction logs for irregular playing patterns.

Payments & Withdrawals

Twin Casino provides a secure environment for financial transactions. We support transactions in New Zealand Dollars (NZD) and utilize compliant payment processors to ensure the safety of your funds.

Deposits

Methods: You may fund your account using credit/debit cards, e-wallets, bank transfers, or supported cryptocurrencies. The payment method must be registered in your own name. Third-party deposits are strictly prohibited.
Minimums: Minimum deposit amounts apply and are displayed in the cashier section.

Withdrawals

Processing: Withdrawal requests are processed by our payments team. We aim to process requests promptly, but processing times may vary depending on the method used and verification status.
KYC Requirement: Withdrawals will only be processed to verified accounts. If your cumulative withdrawals exceed certain thresholds (e.g., €2,000 equivalent), additional verification checks are mandatory under anti-money laundering (AML) regulations.
Refunds: Refunds for deposits are generally not provided once funds have been played. In exceptional circumstances involving technical errors, refunds may be considered at our sole discretion.

Limitation of Liability

While Oring Ltd. strives to provide a seamless and error-free service, your use of twin-nz.com is at your own risk. The following limitations apply to our liability regarding your use of the Website.

Scope of Liability

"As Is" Basis: The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, timely, or error-free, nor that defects will be corrected immediately.
Technical Failures: We are not liable for downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. In the event of a system malfunction, all wagers and payouts are rendered void.
Maximum Liability: To the extent permitted by law, our total liability to you for any cause of action shall be limited to the amount of the specific wager that gave rise to the dispute or the balance in your account at the time of the incident.
Indirect Damages: We shall not be liable for any indirect, special, incidental, or consequential damages, including loss of data, loss of profit, or loss of reputation, arising out of the use of our Service.

Intellectual Property Rights

All content on twin-nz.com, including but not limited to text, graphics, logos, software, audio, animations, and video, is the property of Oring Ltd. or its licensors and is protected by international copyright and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the content solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, reverse engineer, or modify any part of the Website or its software without our prior written consent. Any unauthorized use constitutes a violation of these Terms and may result in legal action.

Privacy & Data Protection

We are committed to protecting your personal data. All information collected during registration and gameplay is processed in strict accordance with our Privacy Policy and applicable data protection regulations.

By using our services, you consent to the collection and processing of your data for the purposes of account management, transaction processing, and legal compliance. For detailed information on how we handle your data, please refer to our dedicated Privacy Policy page.

Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time to reflect changes in laws, regulations, or our operational practices.

Notification: Significant changes will be communicated to you via email or a prominent notice on the Website (e.g., a pop-up upon login).
Acceptance: Continued use of the Website following the effective date of any changes constitutes your acceptance of the new Terms. If you do not agree with the changes, you must stop using the Service and close your account immediately.

Termination & Suspension

We reserve the right to suspend or terminate your account at any time if we have reasonable grounds to believe you have breached these Terms.

Grounds for Termination

Breach of Terms: Violation of any rule regarding gameplay, bonus abuse, or verification requirements.
Fraudulent Activity: Engaging in money laundering, identity theft, or the use of stolen payment methods.
Self-Exclusion: If you request permanent self-exclusion due to responsible gambling concerns.

Procedure

Upon termination for breach, any remaining balance may be withheld to cover damages or regulatory penalties. If the account is closed without cause (at our discretion), the withdrawable balance will be returned to you via the method used for deposit.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malta, without giving effect to any principles of conflicts of law. However, we respect the consumer protection laws applicable in New Zealand where mandatory.

Dispute Resolution

Internal Complaint: If you have a dispute, you must first contact our Customer Support team. We will attempt to resolve the issue internally within a reasonable timeframe.
ADR Entity: If you are unsatisfied with our final decision, you may refer the dispute to eCOGRA, an independent Alternative Dispute Resolution (ADR) service accredited to handle player disputes for Twin Casino.
Legal Action: Any legal proceedings arising out of these Terms shall be brought exclusively in the courts of Malta, unless mandatory local law in your jurisdiction grants you the right to bring proceedings in your home country.

Contact Information

If you have any questions regarding these Terms or require assistance with your account, you may contact us through the following channels:

Email: Please direct support inquiries to our general support email address (available via the help section).
Live Chat: Available 24/7 to registered and logged-in users directly on twin-nz.com.
Contact Form: Accessible on the website for general inquiries.

Please note that telephone support is currently not available. Correspondence should be directed to Oring Ltd., based in Malta.