Contact Us
At twin-casino, we are committed to providing comprehensive support for our New Zealand clientele. Our Customer Support team operates 24/7 to ensure that all inquiries regarding accounts on twin-nz.com, responsible gambling measures, and financial transactions are resolved with adherence to regulatory standards.
Communication Channels
- Live Chat: Available 24/7 for registered and logged-in users, ensuring immediate assistance for active sessions.
- Email Support: For detailed inquiries requiring documentation or complex account reviews.
- On-Site Contact Form: A secure channel for submitting direct queries without leaving the platform.
If you require assistance with your twin-casino account, verification processes, or transaction queries within New Zealand, please utilize the secure contact form below. For regulatory compliance, please provide your registered name and email address along with a precise description of your request to facilitate efficient processing.
We aim to acknowledge and address all formal inquiries within one business day (24 hours). For immediate assistance regarding active gameplay or time-sensitive responsible gambling controls, registered users are encouraged to utilize our 24/7 Live Chat feature. Please note: Telephone support is currently not available for this region.
Dispute Resolution & eCOGRA
twin-casino adheres to strict industry standards for fair play and player protection. Should you feel that your inquiry has not been resolved satisfactorily by our internal team, you have the right to escalate the matter.
- Internal Escalation: Initial complaints are reviewed by our Senior Support Agents.
- Alternative Dispute Resolution (ADR): As an accredited operator, we utilize eCOGRA as our approved ADR service. If a dispute remains unresolved, you may contact eCOGRA directly to act as an impartial adjudicator.
All data submitted via these forms is processed in accordance with our Privacy Policy and applicable New Zealand data protection standards.