Responsible Gaming

At twin-casino, we believe that online gaming should always remain a fun and entertaining activity. Responsible gaming is the cornerstone of our operational philosophy at twin-nz.com. We are dedicated to providing a safe environment where players can enjoy their experience while staying in control. We acknowledge that for a small percentage of players, gambling can become a problem, and we are fully committed to offering tools, support, and resources to prevent gambling-related harm.

Risk Awareness

Understanding the signs of problem gambling is the first step toward prevention. While most users at twin-casino play for entertainment, it is crucial to recognize when behavior shifts from a leisure activity to a compulsion. Gambling addiction can manifest through various behavioral, emotional, and financial indicators. It is often characterized by an inability to stop gambling despite negative consequences to one's personal life or financial stability.

If you are concerned about your relationship with gambling, we encourage you to honestly review the following self-assessment statements. Answering "Yes" to several of these questions may indicate a potential risk:

• Do you find yourself spending more money on gambling than you can afford to lose?
• Have you ever borrowed money or sold personal possessions to finance your gambling?
• Do you feel the need to gamble with increasing amounts of money to achieve the same level of excitement?
• Have you ever lied to family or friends about the extent of your gambling activities or financial losses?
• Do you feel anxious, depressed, or irritable when you are not gambling or when you try to cut down?
• Do you view gambling as a way to escape from personal problems or negative emotions?
• Do you often return to twin-nz.com specifically to win back losses ("chasing losses")?

Limits & Tools

To assist our New Zealand players in maintaining control, twin-casino provides a robust suite of responsible gaming tools accessible directly through your account dashboard. We strongly recommend setting these parameters before you begin playing or immediately upon registration. These tools are designed to act as a safeguard, ensuring that your gaming remains within your financial and temporal means.

Deposit Limits

You can manage your spending by setting Deposit Limits. These limits restrict the amount of money you can deposit into your account over a specific period. This prevents impulsive decisions during the heat of the moment.

• How to set: Navigate to "My Account" > "Responsible Gaming" > "Limits".
• Frequency: You can set limits on a Daily, Weekly, or Monthly basis.
• Effectiveness: Decreases to limits take effect immediately. However, to prevent rash decisions, requests to increase or remove a limit are subject to a mandatory cooling-off period (typically 24 hours) before the change is applied.

Session Timers and Time-Outs

Managing the time spent on twin-nz.com is just as important as managing money.

• Session Limit: This tool allows you to set a maximum duration for your gaming session. Once the time runs out, you will be logged out automatically to ensure you take a break.
• Time-Out (Cooling Off): If you feel you need a short break to clear your head, you can activate a "Time-Out." This feature allows you to temporarily suspend your account access for a period ranging from 24 hours to 72 hours (or up to 30 days depending on configuration). During this time, you will not be able to log in or deposit.

Self-Exclusion

If you feel that your gambling is becoming problematic or you have developed a gambling addiction, the Self-Exclusion tool is a critical protective measure. Unlike a standard Time-Out, Self-Exclusion is a formal request to block access to your twin-casino account for a longer, more significant period. This action signals to us that you require protection from gambling services.

How to Activate Self-Exclusion

1. Navigate: Go to the "Responsible Gaming" section in your profile or contact our Customer Support team directly.
2. Select Period: Choose a definitive exclusion period. Options typically range from 6 months, 1 year, up to an indefinite (lifetime) exclusion.
3. Confirm: You will be asked to confirm your decision. Once confirmed, this action is irreversible for the selected duration.

Consequences of Self-Exclusion

Upon activating Self-Exclusion, the following measures are immediately enforced to protect your wellbeing:

• Access Blocked: You will be unable to log in to your twin-nz.com account or create any new accounts.
• Marketing Suppression: We will remove you from all marketing databases to ensure you do not receive promotional materials, emails, or bonuses. Please allow up to 48 hours for this to fully propagate across all systems.
• Financial Withdrawal: If you have a remaining positive balance, you must contact support to arrange for a withdrawal of funds, subject to our standard verification procedures.
• Irrevocability: You cannot reopen your account until the chosen period has fully elapsed. For indefinite exclusions, a minimum period (usually 7 years) must pass before a reinstatement request can even be considered.

Support Resources

twin-casino is committed to connecting our players with professional assistance. If you or someone you know is struggling, professional help is available. We urge New Zealand players to utilize local resources specifically tailored to their region.

Local Support (New Zealand)

• Gambling Helpline NZ: A 24/7 national service offering free, confidential support.
  Phone: 0800 654 655 or text 8006.
  Website: gamblinghelpline.co.nz
• PGF Services (Problem Gambling Foundation): Provides professional counseling and support for gamblers and their families.

International Support Organizations

Blocking Software

For an additional layer of protection, we recommend installing specialized software that blocks access to gambling websites across your devices:

• Gamban: Software that blocks access to thousands of gambling sites and apps.
• BetBlocker: A free tool to restrict your device from accessing gambling content.

Help for Family

Gambling addiction impacts not only the player but also their loved ones. If you suspect a family member or friend is struggling with gambling at twin-nz.com or elsewhere, approaching the situation with empathy is vital.

• Communication: Avoid judgment or accusations. Speak openly about how their behavior is affecting you and the family. Use "I" statements to express your feelings.
• Financial Protection: Take practical steps to protect family finances, such as separating bank accounts or limiting their access to funds.
• Support Groups: You are not alone. Organizations like Gam-Anon offer meetings and forums specifically for the families of problem gamblers.
• Professional Guidance: Encourage your loved one to seek therapy, but also consider seeking support for yourself to manage the stress and emotional toll.

Operator's Commitment

At twin-casino, Responsible Gaming is proactive, not just reactive. We employ advanced monitoring systems to detect risk patterns in player behavior. Our dedicated safety teams analyze data points such as:

• Sudden increases in deposit frequency or amounts.
• Extended playing sessions during late hours.
• Failed deposit attempts or irregular transaction patterns.

If our system flags potential risky behavior, our specialized support team may initiate contact with the player. This interaction is intended to check on your wellbeing, suggest the implementation of limits, or provide information on support resources. We reserve the right to enforce cooling-off periods or close accounts if we believe a player is at immediate risk of harm.

Updates

We continuously review our Responsible Gaming policies to ensure they meet the highest standards of player protection and regulatory compliance in New Zealand. Any significant changes to this policy or the tools available will be communicated to players via email notifications or prominent banners upon logging into twin-nz.com.

Last Updated: 2025-11-06

Contact & Feedback

If you have questions regarding our Responsible Gaming tools, need assistance setting limits, or wish to provide feedback on our player protection measures, our team is available to help.

• Email Support: Please direct your inquiries to our support team (email address available via the "Help" section).
• Live Chat: Available 24/7 for registered and logged-in users for immediate assistance with account settings.
• Feedback: We welcome your input via our on-site contact form to help us improve our responsible gaming environment.